Reporting Maintenance/General Repairs

In order to streamline maintenance items and keep everyone fully informed, our office utilises a program called Maintenance Manager. It is a requirement for our office that all maintenance items are logged via Maintenance Manager, in order to expedite your maintenance needs.

How to Lodge a Maintenance Request

To lodge a maintenance request, download the FREE Tenant Maintenance Reporting App from the Google Play store or the Apple App store or visit the maintenance manager website to lodge maintenance issues online using the Tenant Web Portal.

First time users:

Create your own account using your email address and selecting a unique password.

When an issue is identified:

- Open the Tenant Maintenance App or Tenant Web Portal
- Click Report an issue on the app or complete the form on the web page.
- Select the type of issue.
- Write a detailed, specific description (or use voice to text input on your mobile) (e.g. don’t just put leaky tap, is it the hot or cold tap, shower or bath etc. The more detail the better!)
- Take a photo(s) or add a file (if required)
- Press Send Request.

How will I know the status of my request?

Maintenance requests will be acknowledged by your Property Manager as soon as practicable of receipt. The Property Manager will then take the appropriate action with the lessors’ instructions for the repair request. Should you have an emergency maintenance issue, please see our emergency maintenance page.

Once you have submitted a maintenance issue using the App or Web Portal, you will receive a confirmation email with the details of your request.

If the request progresses, you will also receive emails to advise what is happening, when trade suppliers have been assigned, which trades person will be attending to the job and the scheduled date for the work etc.
You can also check the status of the job at any time either on the app or web portal and view past requests.

Job completion and verification

Once the maintenance issue has been attended to, you may receive an email to advise you that the trade supplier has informed us that the job is complete.

If you receive a verification request, please respond and let us know if there are any issues with the work that has been done.

You can confirm completion via the app, web portal or via the email link.

Where possible, please attach a photo of the finished job for the property manager & landlord. You can also add a note to the property manager if required.

Should you have any further questions, please contact your property manager directly on 08 9528 8900.