COVID-19

COVID-19


COVID-19 (Coronavirus) will present numerous challenges for our tenant community.

First and foremost LJ Hooker Rockingham would like to ensure the safety of our staff, clients and tenants. We take a community minded approach to these challenges and will regularly review our practices with our safety first approach.


Protective Measures


At LJ Hooker Rockingham we take the health of our Staff and Customers very seriously. We are following the advice from World Health Organisation (WHO), the West Australian Department of Health and other professional bodies.

Open For Inspections

To minimise the requirement for open home inspections, our team is rolling out virtual tours to allow prospective tenants the ability to view the property online. Prospective tenants will need to register for the viewing online then head to our Facebook page at the time of the viewing to attend the live viewing. Viewings will only be conducted on vacant properties at this time. To view a currently tenanted property, please contact our leasing agent Ashleigh Lenz on 0405 812 622.


Our viewing officer regularly sanitises his hands, practices social distancing and is stringent about complying with relevant health guidlines and directives to enter homes in a safe way and prevent virus transfer.
 

Routine Inspections

We are still conducting routine inspections however we also provide the option for a virtual inspection. For virtual inspections, will request tenants carry out an inspection using an online video chat platform called Zoom. Our inspection managers will contact you with a date and time for your inspection as well as instructions on how to use the app. Our inspection manager regularly sanitises his hands, practices social distancing and is stringent about complying with relevant health guidlines and directives to enter homes in a safe way and prevent virus transfer. Should you have any queries or questions, please contact our team. We thank you very much for your assistance and cooperation to continue to provide this service to your Landlord.

If you have any concerns please, contact our office to discuss on an individual basis so that we can best satisfy the requirements of our roles and still provide a quality service to all our customers.


Links

WA Government COVID-19 Information

Payment Difficulties


We are all in this together and we recognise that there will be challenges ahead for our community.

Please know that whilst we are obligated to follow our arrears policy, to avoid insurance implications to landlords, we are all committed to supporting our tenants through this time also.

In the coming weeks, if you foresee difficulties in making rental payments due to acute financial distress, please provide written notice to your Property Manager. This notice will need to be supported by relevant employer correspondencebank statements and Government assistance application outcomes - your landlord may require further evidence for them to make a decision on any possible rental payment deferral and the tenancy ongoing. Please also consider your landlord through this changing economic landscape and the limitations they may have to grant any deferral; arising from home loan repayment requirements or loss of their employment income. 

To assist from the outset, we have included details for Government financial assistance through the links below. Please make every effort to maintain payments through your lease term or contact your property manager to explore options of same.


Links

ASIC Money Smart Website
 

Rent Deferral Checklist


Please ensure you send the items below by email to your Property Manager if requesting deferral of your rent. Please advise of any changes in employment or ability to pay rent for all leaseholders.


Check List







Maintenance


At this time, we request that non-urgent maintenance, that is maintenance that does not effect essential services or safety to the property or occupants be recorded and reported to us after the current situation subsides.

Whilst it continues to be possible, we will action all urgent maintenance as usual. We encourage you to lodge all urgent maintenance requests via the Tenant Portal with photos as it assists our team to action it as quickly as possible.

With respect to the shortage of toilet paper, we must advise that wet wipes, paper towel or other substitutes not designed for flushing may block the toilet.

Should the toilet be blocked in this manner, the Landlord has the ability to recover the full cost of required maintenance as damages from you. Please do not engage in this conduct and we ask for your understanding at this time.